🚨 Refund & Cancellation Policy

Global Insider Experience

Effective Date: Nov.24.25
Last Updated: Nov.24.25

Global Insider Experience (“we,” “us,” or “our”) operates a global marketplace that connects travelers with trusted local hosts who provide cultural dining and immersive experiences. This Refund & Cancellation Policy explains rights and responsibilities regarding changes, cancellations, and refunds.

By booking through our platform, you agree to the terms below.

1. Traveler Cancellations

Authentic cultural experiences require advanced preparation. For this reason:

Timeframe Before EventRefund Amount

7+ Days 100% Refund

3–6 Days50% Refund

48 Hours or Less Refund

No-Show No Refund

Note: Platform service fees, currency conversion fees, and payment provider fees may be non-refundable.

If you arrive late and miss part or all of the experience, no refund will be issued.

2. Host Cancellations

If a host cancels due to an emergency or unplanned circumstances:

Travelers may choose:

A full refund
or
A rescheduled date, subject to availability

Hosts with repeated cancellations may be suspended or removed. Please see our blog on this policy

3. Modifications to Bookings

Travelers may request time or group changes up to 72 hours before the experience, pending host approval.

Changes within 48 hours are not guaranteed and may not be refundable.

4. Emergency Exceptions

We may issue refunds case-by-case for:

Verified medical emergencies
Severe travel interruptions
Documented safety concerns

Documentation may be required for approval.

5. Payment, Currency & Fees

Refunds will be:

Returned to the original payment method
Issued in the same currency, when possible
Subject to exchange rate shifts beyond our control

Transaction processing fees may not be refunded.

6. Cultural Integrity & Experience Delivery

We do not issue refunds for dissatisfaction relating to:

Cultural differences
Food or style preferences
Personal expectations not aligned with the listing

Each experience reflects the authentic life and culture of the host.

7. Platform Role & Liability

Global Insider Experience:

Is not the provider of the hosted services
Acts only as a booking platform connecting travelers and hosts

To the fullest extent permitted by law:

We are not liable for personal injury, property loss, or damages during any experience
Maximum liability is limited to the experience cost paid

Jurisdiction for legal matters defaults to the location of the host, unless specific consumer protection laws override.

8. Policy Amendments

We may update this policy at any time.
The version applicable is the one in effect at the time of booking.

Contact

For refund questions or cancellation support:
📩 support@globalinsiderexperience.com

Thank You

By supporting real people and real culture, your travel dollars uplift local families and help preserve traditions that matter.